Contact
Two ways in
01 / Email
Write to the office
One inbox, read by the people who file the entries. Send the documents with the first message and you will usually get an answer rather than a request for the documents.
info@dapecustoms.com02 / Power of attorney
Sign the POA
CBP does not let a broker transmit anything on your behalf without one, so this is the document that actually starts the relationship. It takes a few minutes, it is signed online, and you can complete it before you have a shipment on the water.
Start a POAWhat to put in the first email
None of this is a formality. Each item below is something the entry cannot be transmitted without, so sending it up front removes a round trip that usually costs a day.
- Commercial invoice and packing list.
- Bill of lading or air waybill, plus the arrival notice if the carrier has issued one.
- Port of arrival and the estimated arrival date.
- Importer of record name, and the EIN or CBP-assigned number it imports under.
- Whether a continuous bond is already in place, and with which surety. If there is no bond, say so and we will size one.
- What the goods actually are: material, use, and country of manufacture. For steel and aluminium we also need the country where the metal was melted and poured, which is frequently not the country the article was made in.
- Anything regulated, and by whom: FDA, USDA, EPA, TTB, DOT, FWS. Guessing here is expensive.
If cargo is already on the ground and accruing demurrage or detention, put that in the first line of the message rather than the last paragraph. It changes the order things get done in.
Why there is no form on this page
A contact form drops your message into a queue and strips the attachments, which is the opposite of useful when the thing we need is a commercial invoice. Email reaches the same people faster and carries the files with it. So: no form, no chat widget, no callback request. Just write, or sign the power of attorney and we will come back to you.